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DFX Globals
Help center

Help and guides

Answers to the questions customers ask most often, organised by where you are in the journey.

Getting started

  • Creating a personal or business account
  • Completing identity verification
  • Understanding verification statuses
  • Setting up two-factor authentication

Sending money

  • How a quote is calculated
  • Why a quote expires
  • Adding and editing a recipient
  • Choosing a payment purpose
  • Tracking a transfer
  • Downloading a receipt

Business

  • Business verification requirements
  • Adding team members and roles
  • Approval workflows
  • Requesting custom pricing

Support

Support tickets can be raised from your account once signed in, with categories for transfers, payments, verification, refunds, account, technical and business enquiries.

DFX Globals is a financial technology platform. Certain payment and FX services may be provided through regulated third-party financial institutions and payment providers. DFX Globals is not a bank and does not claim any licence or regulatory registration unless verified details are published on the Legal Information page.